Blogs Archives - Tech-Hub http://tech-hub.tech/category/blogs/ Tue, 04 Jun 2024 08:39:56 +0000 en-US hourly 1 https://wordpress.org/?v=6.6 https://tech-hub.tech/wp-content/uploads/2024/02/cropped-White-Techub-1-32x32.webp Blogs Archives - Tech-Hub http://tech-hub.tech/category/blogs/ 32 32 Unleashing the Power of IBM Planning Analytics https://tech-hub.tech/unleashing-the-power-of-ibm-planning-analytics/ Tue, 04 Jun 2024 08:38:32 +0000 http://tech-hub.tech/?p=9805 In today’s dynamic business environment, organizations need robust tools to navigate through complexities, make informed decisions, and drive growth. IBM […]

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In today’s dynamic business environment, organizations need robust tools to navigate through complexities, make informed decisions, and drive growth. IBM Planning Analytics emerges as a potent solution, empowering enterprises to streamline their planning, budgeting, forecasting, and analysis processes. Let’s delve into how this powerful platform unleashes transformative capabilities:

  1. Agile Planning and Forecasting:

IBM Planning Analytics enables organizations to adapt swiftly to changing market conditions. Its agile planning capabilities facilitate the creation of dynamic models that incorporate real-time data, allowing for accurate forecasting and scenario analysis.

  1. Integrated Business Intelligence:

By seamlessly integrating with business intelligence tools, IBM Planning Analytics empowers users to glean insights from vast datasets. This integration enables stakeholders to make data-driven decisions, identify trends, and capitalize on opportunities effectively.

  1. Advanced Analytics:

Leveraging advanced analytics techniques, such as predictive modeling and what-if analysis, IBM Planning Analytics goes beyond traditional planning solutions. It enables organizations to anticipate future scenarios, assess risks, and optimize strategies accordingly.

  1. Collaborative Decision-Making:

The platform fosters collaboration among teams by providing a centralized repository for planning data. With features like shared workspaces and real-time collaboration, stakeholders can work together seamlessly, aligning objectives and driving consensus.

  1. Scalability and Performance:

IBM Planning Analytics offers scalability to support organizations of all sizes, from small businesses to large enterprises. Its in-memory processing capabilities ensure high performance, even with complex models and vast datasets, delivering actionable insights in real-time.

  1. User-Friendly Interface:

With an intuitive interface and user-friendly design, IBM Planning Analytics enhances user adoption and productivity. Its drag-and-drop functionality and customizable dashboards empower users to tailor the platform to their specific needs, without extensive training.

  1. Cloud-Native Deployment:

Embracing a cloud-native architecture, IBM Planning Analytics offers the flexibility and scalability of cloud computing. Organizations can leverage the platform’s cloud-based deployment options to drive agility, reduce infrastructure costs, and accelerate time-to-value.

  1. Continuous Innovation:

IBM is committed to continuous innovation, regularly enhancing the capabilities of Planning Analytics to address evolving business requirements. From AI-powered forecasting to augmented analytics, the platform evolves in tandem with technological advancements and customer feedback.

In conclusion, IBM Planning Analytics empowers organizations to unleash the full potential of their planning and analysis processes. By combining advanced analytics, agile planning, and collaborative capabilities, the platform enables enterprises to navigate uncertainties, seize opportunities, and achieve strategic objectives effectively. Whether deployed on-premises or in the cloud, IBM Planning Analytics remains a cornerstone of modern business planning, driving innovation and success in a rapidly changing world.

 

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How IBM Aspera is revolutionizing file transfer for media and entertainment industries https://tech-hub.tech/how-ibm-aspera-is-revolutionizing-file-transfer-for-media-and-entertainment-industries/ Tue, 05 Mar 2024 09:35:26 +0000 http://tech-hub.tech/?p=7707 In today’s fast-paced world, media and entertainment companies are constantly under pressure to deliver high-quality content to their audiences, faster […]

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In today’s fast-paced world, media and entertainment companies are constantly under pressure to deliver high-quality content to their audiences, faster than ever before. However, with large files and complex workflows, traditional file transfer methods can be slow and unreliable, causing delays and frustration for both creators and consumers.

That’s where IBM Aspera comes in. Aspera’s patented FASP® (Fast and Secure Protocol) technology enables high-speed, secure, and reliable transfer of large files and data sets over any distance, regardless of network conditions. With Aspera, media and entertainment companies can:

1-Speed up production workflows:

Aspera’s high-speed transfer capabilities allow content creators to collaborate and exchange files in real time, improving the speed and efficiency of production workflows.

2-Deliver content faster:

Aspera’s technology enables content to be delivered to audiences faster, reducing turnaround times and improving customer satisfaction.

3-Securely transfer sensitive content:

Aspera’s built-in encryption and authentication features ensure that content is transferred securely, protecting valuable intellectual property and sensitive data.

4-Integrate with existing workflows:

Aspera integrates seamlessly with existing media workflows and third-party applications, making adopting and incorporating into existing infrastructure easy.

In addition to its core file transfer capabilities, Aspera offers a range of complementary solutions, including Aspera on Cloud, which provides a scalable, secure, and cost-effective way to store and share content in the cloud.

 

Whether you’re a media and entertainment company looking to streamline your production workflows or a content delivery network looking to improve your delivery times, IBM Aspera has the solutions to stay ahead of the game. Contact us today to learn more.

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The Importance of Application Modernization in Today’s Business Landscape https://tech-hub.tech/the-importance-of-application-modernization-in-todays-business-landscape/ Tue, 05 Mar 2024 09:34:54 +0000 http://tech-hub.tech/?p=7705 In today’s ever-evolving business landscape, they are staying competitive means staying updated with the latest technologies and trends. This includes […]

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In today’s ever-evolving business landscape, they are staying competitive means staying updated with the latest technologies and trends.

This includes modernizing your applications to ensure they are efficient, scalable, and secure. Application modernization is updating legacy applications to meet modern standards and requirements.

Why is application modernization important?

  1. Increased efficiency: Modern applications are designed to be more efficient, with faster response times, streamlined workflows, and automated processes. This can lead to significant cost savings and increased productivity.
  2. Improved scalability: As your business grows, your applications need to be able to handle increased traffic and data volume. Modernized applications are designed to be more scalable, allowing you to handle more users and data without sacrificing performance.
  3. Enhanced security: Legacy applications are often vulnerable to security threats due to outdated technology and lack of updates. Modernized applications are designed with the latest security standards and protocols to protect against cyber threats.
  4. Better user experience: Modernized applications are designed with the user in mind, with intuitive interfaces and user-friendly features that enhance the user experience.

 

How to modernize your applications?

  1. Assess your current applications: Conduct a thorough assessment of your existing applications to identify areas that require modernization.
  2. Define your modernization strategy: Determine the best approach to modernizing your applications, whether it’s through migration, re-platforming, or re-architecting.
  3. Choose the right technology: Select the appropriate technology stack to support your modernized applications, taking into account your business needs and goals.
  4. Test and deploy: Test your modernized applications to ensure they meet the desired performance standards and deploy them to your production environment.

Conclusion:

Application modernization is crucial for staying competitive in today’s business landscape. It enables businesses to improve efficiency, scalability, security, and user experience. By following the steps outlined above, you can successfully modernize your applications and stay ahead of the curve.

Compatibility with existing infrastructure is a crucial consideration when modernizing your applications.

 Here are a few steps you can take to ensure compatibility:

  1. Conduct a compatibility assessment: Before starting the modernization process, assess your existing infrastructure to identify any potential compatibility issues. This will help you plan for any necessary upgrades or modifications.
  2. Use compatible technologies: When selecting the technology stack for your modernized applications, choose technologies that are compatible with your existing infrastructure. This will help ensure that your applications can seamlessly integrate with your current systems.
  3. Plan for integration: Plan for how your modernized applications will integrate with your existing infrastructure, including data storage, APIs, and other systems. This will help ensure that your applications can communicate effectively with your current systems.
  4. Test thoroughly: Thoroughly test your modernized applications to ensure that they are compatible with your existing infrastructure. This includes testing for compatibility with different operating systems, databases, and other technologies.
  5. Plan for scalability: When modernizing your applications, plan for scalability to ensure that they can handle future growth and changes to your infrastructure. This may require upgrading your infrastructure or implementing new technologies to support your modernized applications.

By taking these steps, you can help ensure that your modernized applications are compatible with your existing infrastructure and can seamlessly integrate with your current systems. This will help you realize the full benefits of application modernization and stay competitive in today’s business landscape.

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Unlock IT Outsourcing Benefits https://tech-hub.tech/unlock-it-outsourcing-benefits/ Tue, 05 Mar 2024 09:34:15 +0000 http://tech-hub.tech/?p=7703 Many businesses are hesitant to outsource their IT services due to a lack of understanding of the benefits and concerns […]

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Many businesses are hesitant to outsource their IT services due to a lack of understanding of the benefits and concerns about security and quality. TECH-HUB’s aim is to address these concerns and showcase the benefits of IT outsourcing.

Unlock IT Outsourcing Benefits

By outsourcing work, businesses can access the latest technology and expertise at a fraction of the cost. Additionally, it can free up resources to focus on core business activities.

It allows businesses to access specialized skills, which may not be available in-house, and can also reduce overhead costs associated with hiring full-time employees. Additionally, outsourcing can help organizations remain competitive in the marketplace by allowing them to focus on core competencies.

TECH-HUB is one of the leading system integrators companies in Egypt and the Middle East,

with a very successful specialization in outsourcing services. We provide IT outsourcing services for all IT technologies based on your needs such as Middleware, Automation, Integration, Data, and Ai

We are ready to address your specific needs with a team of highly qualified Engineers.

Our IT professionals work together hand in hand with our clients to provide

Digital solutions worldwide

 

There are many reasons to consider IT outsourcing for

 IT outsourcing is cost-effective

The most common reason why Companies choose to outsource their IT needs IT needs to be more cost-effective than hiring an in-house team. Since a tight budget restricts most small businesses, outsourcing software development solutions enable them to obtain skilled services without spending a fortune. In other words, hiring full-time software developers does not require incurring overhead expenses.

 

 IT outsourcing offers you access to global talent.

Another great reason to consider IT outsourcing for your Companies is that it gives you access to world-class talent. Since the software developer shortage is getting worse, it’s becoming increasingly difficult for startups to find skilled IT professionals. This is where IT outsourcing comes in handy, as it allows startups to work with highly qualified professionals who will help them take their business to the next level. In addition, most IT outsourcing companies have a vast network of experts, which means that they can quickly scale up your team if needed.

IT outsourcing support you to focus on your core business

As a startup founder, it’s important to focus on your company’s core competencies and leave the rest to other people. This way, you can focus on what you do best and leave the IT work to professionals. In other words, by outsourcing your IT needs, you can focus on more important things, such as generating revenue and acquiring customers.

IT outsourcing allows you to be flexible

Another great thing about IT outsourcing is that it gives startups the flexibility they need to respond quickly to market changes. For instance, if you need to add new features to your product or develop a new application, you can quickly do so by working with an IT outsourcing company. Moreover, if you need to scale down your team, you can do so without any penalties. This flexibility is extremely important for startups that need to be agile in order to succeed.

IT outsourcing helps you reduce risks and increase the rate of success

You can be sure that your project will be completed on schedule and within your allocated budget by partnering with an experienced IT outsourcing provider. Also, the majority of IT outsourcing firms include a money-back guarantee, so if you’re not happy with the outcomes, you may get your money back. For entrepreneurs who need to reduce risks, this kind of guarantee is crucial.

IT outsourcing provides you with high-quality services

Not least, it’s crucial to note that IT outsourcing businesses offer their clientele top-notch services. They do this in order to satisfy their customers and keep a positive relationship with them. In other words, you may feel secure knowing that you will get the greatest services when you outsource your IT needs.

All of these reasons make IT outsourcing for startups a smart choice. If you’re looking for ways to scale your business efficiently and effectively, outsourcing your IT needs is definitely something to consider.

Challenges you may face when outsourcing IT needs

There are advantages of outsourcing software development, so it is better to be well aware of the potential challenges you may face so that you can avoid blunders and get the most out of IT outsourcing, whether you are offshore, onshore, or nearshore outsourcing. Tech-Hub provides resources that cover any technology and any solution size as we have a diversified and talented pool of resources that covers 99.9% of the different fields of IT Technology.

We provide you with proven resources that have a zero-failure rate alongside ensured results

Also, we maintain our resources database to cover most of the required skills and goals. Availability of our resources and their engagement schedule is very clear in this Database to ensure successful resource mobilization

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Aspera Sync– High-Performance Synchronization https://tech-hub.tech/aspera-sync-high-performance-synchronization/ Tue, 05 Mar 2024 09:32:40 +0000 http://tech-hub.tech/?p=7700 High-performance multi-directional file synchronization and replication IBM® Aspera® Sync is purpose-built by Aspera for high-performance, scalable, multi-directional asynchronous file replication, […]

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High-performance multi-directional file synchronization and replication

IBM® Aspera® Sync is purpose-built by Aspera for high-performance, scalable, multi-directional asynchronous file replication, and synchronization. Designed to overcome the performance and scalability short-comings of conventional synchronization tools, Aspera Sync can scale up and out for

 

Welcome to Aspera Sync, a software application that provides high-speed and highly scalable multi-directional, file-based replication and synchronization. Aspera Sync is designed to fill the performance gap of uni-directional file synchronization tools like sync, which are often slow for synchronizing large files and large sets of files over the WAN. Additionally, Aspera Sync extends the capability of uni-directional synchronization tools with full support for synchronization that is bi-directional and multi-directional. Unlike traditional synchronization tools, Aspera Sync offers the following key capabilities:

  • Utilizes high-speed Aspera fasp transport for moving data at maximum speed over the WAN, while traditional synchronization tools are built on TCP. Aspera Sync transfers new data between remote hosts at full bandwidth capacity, regardless of round-trip delay and packet loss, and does not degrade in performance for large file sizes.
  • Compares against a local snapshot, thereby avoiding the process of making a comparison against the remote file system over the WAN (which can be slow). Most traditional tools, such as sync, determine what to transfer by comparing the local and remote file system over the WAN.
  • Recognizes file system changes (such as moves and renames) and propagates these changes to peers. Traditional tools treat these operations as deletion of old data and then recreate or retransfer the new data, which can lead to costly data copying over the WAN.
  • Supports bi-directional and multi-directional synchronization topologies, where files are changing on multiple nodes. For a bi-directional synchronization, Aspera Sync runs with a bi-directional option. For a multi-directional synchronization, one session is run for each peer to remain synced. Any topology that has an acyclic graph topology between peers is supported.
  • Uses file system notifications for change notification, when available.
  • Monitors file contents and waits for files to be stable (no longer changing in md5sum) before transferring. The wait period is configurable and is designed to avoid transferring only partially complete files.

Aspera Sync is a command-line program called sync that, like rsync, uses an SSH connection to establish connectivity with its remote peers and is spawned as an SSH subsystem binary on the remote system. The program can be run one time or periodically (through a cron tab scheduled job) on file systems that do not provide asynchronous change notification, or in a continuous mode on file systems that do support asynchronous change notification. Aspera Sync is designed to process files and transfer new data in a continuous pipeline for maximum speed, even when running in scan-only mode (when no file system change notification is available).

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Make life easier by automating your procure to pay process https://tech-hub.tech/make-life-easier-by-automating-your-procure-to-pay-process/ Tue, 05 Mar 2024 09:31:30 +0000 http://tech-hub.tech/?p=7697 The procure-to-pay (P2P) process starts when goods or services are required and ends with payment for said goods and services. […]

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The procure-to-pay (P2P) process starts when goods or services are required and ends with payment for said goods and services. The process is essential to keeping things running smoothly

The Process Flux of Procure to Pay Unifying Systems and Processes

Hard to have a single and integrated source of accurate data for supplier and business data.

The silos create inefficient processes that are error-prone and manual, such as handling everything on paper invoices, which ends up costing the organization more money in additional labor costs

Lack of Governance and Compliance

Governance and compliance of procurement processes tend to be inflexible. The key principle of spend preapproval is often viewed as unwanted, which results in non-contracted spending and ad-hoc purchases

PO exchange leaves an opportunity for error and misplacement

  • Paper processes fail to consider the impact on the employees who must go around getting approval signatures from one or more people.
  • Because of how many hands the papers must go through.
  • The process takes time and costs more money

Spaghetti POs

All purchase orders almost are not in one place, this becomes an unclear authority on company spending. And this leads to more blurry views when that is also connected to company cards and expense claims.

The Automation of the Procure-to-Pay Process

A strategic and well-planned P2P process automation has the capacity to:

  • Increase spend visibility.
  • Improve control measures.
  • Cut back on costs.

Digitize and centralize P2P from the start

Instead of manually filling out paper purchase reports, scanning them or entering the data by hand, and then emailing them to those responsible around the company

Finally, the benefits of PO automation

  • A real-time view of committed spending.
  • A clearer process for employees.
  • More visibility for finance teams.
  • One source of truth.
  • Time-saving, and fewer errors.

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Understand Amazing Ways That RPA Can Be Used In Healthcare Before You Regret https://tech-hub.tech/understand-amazing-ways-that-rpa-can-be-used-in-healthcare-before-you-regret/ Tue, 05 Mar 2024 09:29:41 +0000 http://tech-hub.tech/?p=7695 The healthcare industry of today is overburdened by high costs, incredibly high volume and stringent regulations. These pressures can challenge […]

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The healthcare industry of today is overburdened by high costs, incredibly high volume and stringent regulations. These pressures can challenge the quality and urgency of patient care.

 

What is robotic process automation (RPA)?

Robotic process automation (RPA) is an automation technology that uses software to mimic the back-office tasks of human workers, such as extracting data, filling in forms and moving files. It combines APIs and user interface (UI) interactions to integrate and perform repetitive tasks between enterprise and productivity applications. By deploying scripts that emulate human processes, RPA tools complete autonomous execution of various tasks, activities and transactions across unrelated software systems.

The value of RPA

Healthcare organizations operate in real-time, without any slack. Cumbersome, error-prone tasks slow down processes and affect everything from cost structures to compliance to the patient experience. RPA software creates efficiencies by automating tasks that improve the accuracy of data and reporting and enable decisions to be made more quickly. This translates to cost savings and ultimately means that resources can be utilized where they are needed most.

RPA automates tasks that use structured data and logic, and it often relies on a business rules engine to automate decisions based on predefined rules and conditions. It is possible for RPA to manage unstructured data sets as well, but only if a bot first extracts the data and then uses capabilities like natural language processing (NLP) and optical character recognition (OCR) to create structured data.

An RPA solution, when used in conjunction with artificial intelligence (AI), creates intelligent automation (IA) (or cognitive automation), which aims to closely mimic human talent and actions, often through the use of bots.

What use cases in healthcare can be improved with RPA, and how?

The healthcare industry involves many highly sensitive interactions with customers, but it also includes many time-consuming, repetitive tasks and administrative tasks that don’t require specialized knowledge. RPA can provide task automation across the organization, from front-office tasks to operational processes to patient interaction and bill payment.

According to Gartner, “50% of US healthcare providers will invest in RPA in the next three years.” Gartner continues, “Healthcare providers are caught in a perfect storm of shrinking payments, improving outcomes, enhancing experience and bolstering credentials. Any technology implemented to help these providers improve delivery and streamline operations must also optimize costs.”

Some of the challenges in healthcare that can be mitigated with RPA include the following:

  • Administrative data entry: Administrative data is just one of many types of data encountered in a healthcare setting.  Administrative data entry often doesn’t require specialized skills, but it’s a task that can be very repetitive. Using natural language processing (NLP), speech recognition and image recognition, RPA can be used to take data inputs from various sources, some of which may need to be converted to structured data using bots. That data must then be input into a database or other repository for use by the organization.
  • The document digitization process: RPA can use intelligent document processing (IDP) to prepare and ingest documents — related to anything from health records to insurance claims — into a larger repository for storage or use.
  • Manage and schedule patient appointments: Appointment scheduling and management can benefit from automation using RPA bots and other processes to interact with customers. It’s also possible to schedule, change, cancel or update patent appointments as needed or requested.
  • Billing and processing: Billing and claims processing are typically very repetitive. These processes can be automated using RPA, with bots handling claims management, including first-line inquiries or follow-up.
  • Records management: The healthcare industry is highly regulated, requiring very stringent protocols and reporting with respect to patient records, medical records and other sensitive information. Regulatory compliance is dependent upon accuracy, consistency and protection of records, which RPA can provide.
  • Infection control: RPA can be used to help healthcare professionals execute infection control protocol, including but not limited to:
    • Managing triage tasks
    • Tracking protocols and screening, including regulatory compliance and CDC protocols
    • Managing inventory and patient flow
    • Monitoring patient care plans and alerting staff based on patient data thresholds
  • Communications: In healthcare, as in any industry, RPA can be used to automate communications like responses to inquiries on the website, first-line calls to customer service, front-line administrator queries and email blasts to patients, vendors and staff
  • Customer service and remote care: RPA and bots can be used to automate repetitive customer service and remote care activity, with machine learning and intelligent automation (IA) providing the ability to address repetitive questions with consistency and expediency. RPA can also be used in follow-up for remote care, following business rules to deliver specific communication at certain steps in the patient care plan.

Benefits of RPA in healthcare

With pressire to reduce costs, increase the speed of operations, simplify tasks, increase the efficiency of business processes and improve the patient experience, healthcare organizations are positioned to benefit greatly from RPA.

Healthcare leaders can implement RPA to do the following:

  • Reduce healthcare administration costs by automating repetitive manual tasks that are time- and resource-intensive.
  • Increase the speed of processes, such as triage, through the automation of mundane tasks.
  • Improve the accuracy of data, tasks and reporting in clinical settings and others by reducing human error, ensuring task and output consistency and enabling organizations to successfully put best practices in place.
  • Improve productivity of healthcare staff by automating tasks that don’t require human intelligence or thought, freeing up resources to focus on more complex activities.
  • Improve the patient experience with more consistent care because of more accurate decisions, reduced costs and greater visibility across the entire patient record.

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Kick Start your Digital Transformation with IBM Cloud Pak https://tech-hub.tech/kick-start-your-digital-transformation-with-ibm-cloud-pak/ Tue, 05 Mar 2024 09:28:28 +0000 http://tech-hub.tech/?p=7692 The new IBM Cloud Pak model is, at its core, a new way of bundling and buying IBM software. In […]

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The new IBM Cloud Pak model is, at its core, a new way of bundling and buying IBM software. In this model, you can trade up your existing parts and keep all your current bundled entitlements (combining several products to a single part number in many cases) and gain access to a new bundled entitlement for Red Hat OpenShift. In addition, there are certain new capabilities and features only available in the

Cloud Pak licensing model and this is especially important to note for the Automation space.

• Cloud Pak for Automation includes the legacy core of the Automation platform:
• FileNet Content Manager
• Operational Decision Manager
• Business Automation Workflow (the merged Case and BPM offering)
• Datacap
• Enterprise Records
• Content Collector
• It also includes several new capabilities, only available with the Cloud Pak:
• Content Manager and Operational Decision Manager Kubernetes/OpenShift Deployment
• Business Automation Content Analyzer
• Automation Digital Worker
• Automation Workstream Services
• Business Automation Insight
• Business Automation Studio
• Business Automation Application Designer
• These new capabilities enable new pathways for low-code application design and work management.

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Three intelligent automation capabilities to your RPA solution checklist https://tech-hub.tech/three-intelligent-automation-capabilities-to-your-rpa-solution-checklist/ Tue, 05 Mar 2024 09:25:38 +0000 http://tech-hub.tech/?p=7681 Look for software robots that can communicate well with people Movies often portray robots as physical machines with human characteristics […]

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Look for software robots that can communicate well with people

Movies often portray robots as physical machines with human characteristics that complete time-consuming tasks by working with people. With advances in robotics, this fantasy may soon be the reality.

Today, software robots perform repetitive tasks by themselves or by collaborating with people. When tasks require collaboration, the RPA bot needs to be able to communicate more like a human — to understand what’s being said and then respond appropriately across a variety of human communication channels, such as email, SMS (Short Message Service), instant messaging, chat, and even phone. The exchanges can range from simple to more interactive.

“Simple” exchange example

A software robot assigned to monitor an email inbox for customer support needs to be able to extract the customer’s question, look up information to answer the question, and send an email response. Even in this relatively simple exchange, artificial intelligence (AI) and machine learning (ML) are used by the bot to understand the customer’s inquiry, determine what action to take, and how to respond.

“More interactive” exchange example

For real-time communications like instant messaging and chat where there’s an exchange of information that goes back and forth between the user and the bot via text, the RPA bot becomes more like an Intelligent Virtual Agent (IVA). An IVA is a bot that relies on specific RPA commands to establish the connection with the user, talk to the user, wait for a response, and close the connection once the conversation is over. The RPA bot collects structured and unstructured data as the conversation progresses. Each time the user responds, it determines what to do based on information obtained from the user and retrieved from other systems. If the communication occurs over the phone, the bot needs to be able to hear what the user is saying and then speak its response. This enabling feature is often referred to as Interactive Voice Response (IVR).

How does an IVA know what a person is saying? A knowledge base is used to define a set of questions a person may ask and the answers that might apply. Different answers are provided to the same question depending on the context. That’s a straightforward scenario, but a person is unlikely to use the precise phrases defined in the knowledge base, so the RPA bot needs to be trained to understand variations in language. Once trained, a simple bot script can be defined to iterate through various questions and answers until the user indicates the conversation is over.

Here’s a real-world scenario where a customer calls to ask about an order’s delivery status and interacts with an IVA. First, the IVA asks for the order number, looks up the details in the order management system and informs the customer about the expected delivery date. However, the customer isn’t happy about the delivery date and decides to cancel the order. The IVA determines the customer is valued and offers express delivery at no charge to improve customer satisfaction. The customer accepts the offer and the IVA updates the order with the express delivery option selected. The IVA asks if it can help any further. The customer says “no, thank you” and the call ends.

Tip: Similar to people working in a call center, a software robot may need to text or talk in different languages. For an IVA, bots can use AI-powered natural language processing (NLP) capabilities to do this. To enable IVR, a number of popular speech engines are available, like Amazon, Google, and IBM Watson. If you’ve already selected AI capabilities from a specific vendor, it’s important to use a speech engine that’s already being used in your organization.

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Enable hybrid cloud data movement with aspera for IBM cloud private. https://tech-hub.tech/embark-on-your-generative-ai-journey-2/ Thu, 29 Feb 2024 11:36:59 +0000 http://tech-hub.tech/?p=7667 High-Speed Transfer Server for IBM Cloud Private  IBM Aspera has released its flagship High-Speed Transfer Server for IBM Cloud Private […]

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High-Speed Transfer Server for IBM Cloud Private 

IBM Aspera has released its flagship High-Speed Transfer Server for IBM Cloud Private (ICP). At a push of a button, a highly available, self-healing cluster of Aspera transfer servers can be provisioned within ICP. This release has rearchitected Aspera’s transfer server into modern microservices that leverage Dockerization and Helm provisioning. You can now move data rapidly and securely into and out of ICP environments. The Aspera transfer cluster for ICP can also optionally be tethered to the Aspera on Cloud SaaS to provide web applications for data delivery and distribution and to enable data movement across any cloud environment (both public and private clouds).

Use cases for Aspera for ICP

Journey to cloud

Aspera is the perfect companion on your journey to the cloud. Due to the wide swing of workload complexity, most enterprises use a blended strategy of bare-metal machines, virtual machines, public cloud, and private clouds. Aspera delivers support in all of these environments to provide a consistent experience to transport and secure your data, regardless of your environment and where your data resides. Because of this consistency and reliability, many enterprises and industries have standardized on using Aspera for their data transport needs.

Application modernization

Containers, Kubernetes, and microservices are proven to deliver speed and simplicity, and they are being adopted rapidly. Use Aspera to take the data your legacy applications depend on and transfer it efficiently and securely to your modernized microservices and containerized versions of those applications.

Traditional transfer technologies bridging these environments are slow and unreliable, and physical disk shipments between them are time-consuming and expose data to unnecessary security risks. IBM Aspera overcomes the data transfer challenges of the hybrid cloud by allowing companies to securely and reliably move big data across on-premise and multi-cloud environments at unrivaled speeds. The IBM Aspera High-Speed Transfer Server for ICP is the fastest way to transfer, exchange, and deliver data from any location to anywhere with anyone.

Workload migrations

While the cloud offers many benefits, moving your data to the cloud can be challenging. Traditional transfer software technologies are slow and unreliable, and shipping physical disk storage is time-consuming and exposes your data to unnecessary security risks. Aspera offers high-speed data transfer that uses the public internet to securely and reliably migrate large amounts of data to, from, or between any major cloud.

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